Managed Services – AMS

ENTUNE offers SAP AMS to SAP Installed Base Customers with Pre-defined service catalogue to ensure business continuity and ongoing productivity improvement in a cost effective manner

We at Entune have the experience of providing Application support (AMS) for some of the largest MNCs in the world. Our AMS procedure is in line with the SAP AMS guideline. Apart from the Functional knowledge, our Support consultants shall have good domain knowledge as well gain knowledge on your Business Processes so that they are able to quickly respond to the tickets as well as propose process improvements once we reach the steady state phase.

Approach towards setting up of an AMS can be broadly classified as

  • Design Phase
  • Setup Phase
  • Transition Phase
  • Steady State Phase

Once we setup the AMS for your organization we manage the following

  • Incident Management
  • Problem Management
  • Change Management
  • Release Management

Our engagement framework covers the following

  • Service Management governed by SLA
  • Service Improvement
  • Service Assurance

Application Manged Services – Service Catalog

Support Service

Operation Time
Priority 1
Busy.hrs
Service Request
Tickets
Change request effort(man-days)
Basic Support
Service level agreement
System assessment and best practices adoption(1/year)
Continuous Improvement recommendations
On-site support-12 visits
Patch upgrade(once a year)
DR drill(once a year)

Silver

Busy.hrs
Busy.hrs
25
50
10

Gold

24x7
Busy.hrs
25
50
10
Limited

platinum

24x7
Busy.hrs
25
50
10

Entune AMS Value Proposition

High availability of system

Trained and qualified consultants for support operation

Leverage offshore delivery model to keep the support costs predictable and transparent

Reduced risk, reliable and sustainable operations

Lowered total cost of owenership(TCO)

Flexibility and agility to scale in order to align with changing business environments

Unmatched expertise that suits medium to large enterprises equally

Allows customer to focus on their core competencies

To know more about ENTUNE

Reach us